The Laurels of Toledo, a skilled nursing and rehabilitation center located at 1011 Byrne Road, has earned recognition as a 2017 recipient of the Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the leading association for long-term and post-acute care. This distinction honors association members across the nation that have demonstrated a commitment to improving quality of care for seniors and persons with disabilities.
“We’re one of only 540 facilities nationwide to earn this distinction,” states Laurels Administrator Edward Beatrice. “Quality care has always been our standard, and we’re extremely proud to be recognized by the AHCA/NCAL for this commitment. This is the most significant honor we’ve received in our history.”
The National Quality Award Program is based on the core values and criteria of the Baldrige Performance Excellence Program, which helps organizations in different business sectors improve and achieve performance excellence. The award program is progressive and has three award levels—Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement, and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system.
“At the Bronze level, the focus is on all the quality programs and initiatives the applying facility is working to establish—essentially developing a map for how to provide quality care and a vision for where the facility is going. The Silver and Gold levels are a little more extensive and look at how the facility operates once those processes are already in place,” explains Jessica Blatter, Director of Marketing for The Laurels of Toledo.
Beatrice adds, “We’re already meeting several of the eligibility criteria for the next two levels, so we have every hope and intention of winning the Silver National Quality Award next year and the Gold the year after that.”
To celebrate this recognition, The Laurels will be holding a pinning ceremony this month, in which all the employees will receive their own bronze pin, and a banner will be placed on the front of the building announcing the achievement. Also, The Laurels will receive a special plaque commemorating this distinction at the AHCA/NCAL’s 68th Annual Convention and Exposition to be held this October in Las Vegas.
“I commend The Laurels of Toledo for embarking on the journey to quality improvement,” says Alana Wolfe, Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I encourage The Laurels to continue to build on the strong foundation it has created.”
In addition to the Bronze Award, the Laurels of Toledo will be commemorating another major milestone in October—the facility’s 10th anniversary of serving our community. What’s more, The Laurels’ parent company will mark its 25thanniversary this year. “Here at The Laurels, we really have a lot to celebrate in 2017!” says Blattner.❦